Values & Environmental Social Governance (ESG)
Guided by strong values and a dedication to sustainable hospitality.
At Vine Hotels, our values guide everything we do – from the way we care for our guests and teams to how we manage our environmental and social impact. Through a commitment to sustainability, integrity, and excellence, we aim to create positive change for our people, our communities, and our planet.
Vine Values
Vine Hotels is committed to building a successful business through expert management and long-term investment in our people and processes. In delivering this, we maintain extremely high standards of governance. The company recognises its corporate social responsibility by promoting ethical and sustainable working practices. And we uphold a positive impact on our wider society, particularly for the communities within which we work.
Care for the Planet
Integrity
Great Hospitality
Commercial Excellence
A Place for Everyone
- Best Western Dartmouth Hotel, Golf & Spa
Environmental Social Governance
We are dedicated to sustainable growth and recognise that our business has an environmental and social impact on local, national, and global communities. Our sustainable approach means building strong relationships with our customers, employees, suppliers, regulators, investors, and the wider communities we serve, considering the issues that matter to them.
To ensure our business delivers integrity and compassion towards both people and planet, we focus our strategy on the three key areas of Environment, Social and Governance. Our policies are consistently reviewed and we work collaboratively with all our stakeholders and franchise partners to ensure that we are as effective as possible in addressing our responsibilities.
This framework sets out our approach and commitments in relation to responsible business and environmental, social and governance (“ESG”) factors.
Environmental
We commit to:
- Lessening our negative impact on the environment.
- Reducing carbon and working towards Government-defined net zero targets.
- Effective waste management, including a reduction in single use plastics.
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Environmental sustainability is at the top of the agenda for our customers, team members, local communities, and investors. Our policy is therefore to approach every element of our business with a view to how we can lessen our impact on the environment. We consider the environment in our everyday decision-making and our supply chain has been subject to scrutiny, with the aim of developing strong relationships with like-minded suppliers.
With sustainability in mind, we are committed to reducing our carbon footprint year-on-year by minimising our use of natural resources and reducing the waste we generate and ensuring it is disposed of in a way that causes minimal harm. Where possible and viable, we aim to use local goods and suppliers to reduce our carbon footprint further whilst striving to continue to obtain the best value in terms of cost, quality, service, and innovation.
We have pledged to significantly reduce our consumption of single use plastics across all areas of the company, and we are working towards increasing energy efficiency across the entire business. Vine Hotels has been awarded the MIA Green Meetings Standard. Visit: https://www.mia-uk.org/Green-Meetings Our Best Western properties are also working towards the REST accreditation, a quality grading scheme for tourism and hospitality businesses which measures the responsibility, ethics, and sustainability of our practices. The scheme is designed to objectively quantify our hotel’s commitment to the environment, visitors, staff, and suppliers.
Social
We commit to:
- Positively impacting communities by encouraging our staff to support national and local charities.
- Upholding the highest standards for human rights and labour.
- Nurturing talent from within by providing ongoing staff development opportunities.
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We actively encourage our staff to support local and national charities, through charitable giving, fundraising, and volunteering.
Vine Hotels operates a no ceiling policy, it is the company’s aim to be fully inclusive, encouraging diversity at all management levels. We continually strive to provide a safe, inclusive, and healthy workplace that supports employee safety and physical and emotional wellbeing. The company operates a fair pay policy with additional rewards for team members.
At Vine Hotels we recognise that investment in people is one of the most important elements that can help a business to grow exponentially. Our commitment to building the skills and confidence of our workforce is evident in several internal development programmes that aim to help our staff accelerate their professional growth, develop new skills and progress along their chosen career path.
We offer a comprehensive package of learning and investment in people at all levels of the business, which includes apprenticeships and formal qualifications. Our Leadership in Action and Management Development programmes are available to employee/trainees that have been selected from within the company as promising candidates for managerial positions.
A Shadow Board, made up of 12 employees from Vine Hotels properties, provides a platform for idea sharing, ensures we stay accountable and adhere to governance, as well as gaining valuable insight on issues relevant to the business.
Governance
We commit to:
- Adhering to the correct legislation and governance to protect our staff and communities.
- Delivering first-class service.
- Ensuring our facilities meet the highest standards and are safe, healthy, and hygienic.
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Vine Hotels aims to be a fair and trusted business that upholds the highest professional, ethical, and quality standards. We strive to promote best practise and comply with the relevant legislation and standards of the locations in which we operate.
As an MIA accredited business, we have the recognition and endorsement from the sector’s leading trade association for business meetings and events. This qualification recognises first-class service, excellent facilities, and a total commitment to upholding legal compliance and health and hygiene protocols. A number of our hotels have achieved customer service awards and we continually invest in training and development of teams, to ensure the highest standards of service.
We have clear business policies that ensure we take a professional approach to business and offer an environment that is healthy, hygienic, and safe. We aim to do the very best for customers and staff and are aware of social, political, and environmental issues that could affect them negatively ensuring we have stringent policies set out for their protection.
For over ten years we have been working alongside Vine Hotels to secure key hotel properties and welcome them into the Accor brand family. The team’s ability to work quickly and be responsive to the market needs sets them apart.
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- Mercure Sheffield Kenwood Hall & Spa
- Best Western Abbots Barton Hotel
Brand Partnerships & ESG
Vine Hotels operates hotels across the UK with a number of international brand partners. Where our properties operate as a franchise to a wider group, we will embrace and support the specific brands ESG charter to ensure consistency and focus on our ESG principles. Examples of these policies can be found at the links below:
Mercure – Click here
Hilton – Click here
Best Western – Click here
IHG – Click here
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